In my line of work, work happens in the gaps, when you’re not stressed but relaxed. When you tell someone a story and it grows with them. When you intertwine their dreams with the reality you manufacture together. When you are all inspired.
It doesn’t happen at the laptop, not if you’re working with people – this is just the PR cycle. The international communication. Mostly it happens at the riverbank, the shisha cafe (note this is cultural context, for Berlin insert Bar ;)). It happens when you’re intuitive brain is active, the flow state between brains where creativity lies – pleasurable conversation. Inquiry.
When I facilitate I create gaps, it’s the gaps where things happen, everything else is to create the gaps. Wherever possible let it flow naturally. Sometimes you have to create a provocation for people to talk and to share, to break the media, cultural, social, technological or environmental barriers that prevent what is natural from happening. But once the block is removed step out of the way.